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Phil Factor
The New Man
25 March 2008

Working in IT, one meets all sorts of people, but rarely quite so odd, or creepy, as a 'New Man'. Phil Factor relates how a brush with such a character got him the sack on the second day in a new job.

I once got the sack on the second day of a new job, on grounds of incompetence. I had had no forebodings of what was to come; I was simply undone by my natural curiosity. Even if I had seen it coming, it wouldn't have bothered me too much. As with much of one's life, when apparently bad things happen, one just dusts oneself down, shakes one's head in puzzlement and wanders after the next cornucopia.

I joined the company in question on the rebound from the messy collapse of an Internet company, set up during the dot.com boom to trade commodities online. I'd started out as a lowly programmer but rapidly shot up the hierarchy and popped out at the top, as IT director. The brief glories of the boom inevitably turned to bust and the company collapsed in a fog of ill-informed recriminations.

In any event, there I was, older, wiser, and with several years experience developing Internet Applications under my belt, settling in to the relatively tranquil existence of developing websites for a software house.

My first task was to create a simple trading site for fabrics. I'd bottomed out the requirements with the client and cut the normalised database, so that I had a clear idea of the Data model. As it happened, it all fitted well and there were few uncertainties besides the usual problem of having to trade in the metric system, whilst the industry still thought in terms of imperial measurements. I was just stocking the database with test data when my concentration began to waver slightly. I came back down to planet earth, from my normalized, rational fantasy world, to realize that the chap who'd joined the company at the same time as me was talking to a client, in an irritatingly loud and pompous voice. He was pontificating on the technology behind the website he was about to construct.

He was droning on about the advantages of Dynamic HTML. At first, I didn't really listen as I was engrossed in my own work. Shortly, however, I realised with a shock that the guy was talking with immense authority on a subject he knew absolutely nothing about. In fact, it was hard to work out the various misconceptions he possessed, as he had got it so wrong. The client was nodding wisely and agreeing vaguely that DHTML was the way to go with his website. I suspected, however, that his response would have been similar if it had been suggested that 'friendly bacteria' was the way forward for websites.

After his client left, I was intrigued enough to wander over to his desk and engage him in conversation. I felt convinced that my colleague was a 'New Man' and was curious to see if my hunch was correct.

A 'New Man' is a term you may not be familiar with. A 'New Man' is one who, in response to economic or psychological pressures, reinvents himself as someone else, usually as an expert with qualifications and experiences. He takes advantage of any upheaval in society to become someone he isn't. The classic examples are the men who managed to insinuate into the post-war French government on account of their heroic, and entirely fictional, feats in the French Resistance movement. Such people appear in every society and rarely get found out, because of the energy they expend in establishing their false credentials. Occasionally one hears of surgeons who are unmasked as school dropouts, without any medical training at all; head teachers with a string of fake qualifications. There has recently been a case of a computer specialist, with a bogus degree, whose testimony as an 'expert' witness had jailed several people. I once had an IT director who had succeeded so well, as a New Man, with an entirely bogus identity, that he had established enough real experience to launch a legitimate career. Freed from the normal moral restraints that generally guide our lives, these ‘New Men’ are capable of deceptions that few of us would imagine possible. Their daring is their greatest asset.

My usual technique with IT 'New Men' was to exploit my biggest natural asset, namely my 'Nincompoop' face. Some people have a face that lends them an effortless dignity, a natural gravitas that adds weight to even their most fatuous statements. My face has quite the reverse effect. This can be a problem on any occasion that demands the caste of authority, but is perfect for this sort of 'undercover' work, since people tend to drop their guard.

It would never have occurred to my colleague that I'd had years of experience using DHTML. I asked him a few simple questions, to which anyone with even a passing acquaintance with the science of browsers and Websites would have known the answer. He was all at sea, though he flannelled with such authority and fluency that I was momentarily dazzled enough to doubt my own knowledge and understanding. I thanked him and went back to my desk. Yes, a New Man, if ever I saw one. Of course, it was really none of my business, but curiosity can sometimes get the better of you.

That evening, after I got back home, I got a very apologetic call from the Agent, telling me not to turn up again at my new place of work. The Director had phoned him up and told him that he’d been advised on some authority that I knew nothing of the work I was supposed to be doing, and he was refusing to let me back on-site. It seems that the 'New Man' had gone to the IT director as soon as I'd left the building, and regaled him with the story of how I'd had to ask him a whole lot of very simple questions about Website construction. Questions that I ought to have known the answer to if I was to be trusted with their website development.

It could have been that my 'nincompoop' questions really had backfired on me, and convinced him that I knew nothing, but I’m pretty sure that he realised I’d tricked him and that I was on to his secret. He'd therefore opted for a pre-emptive strike. In any event, he was convincing enough for the IT Director, as most New Men are. Pursuit of your own survival goes hand-in-hand with acutely developed powers of persuasion. .

God, I find, rewards you for placidly accepting your fate without rancour, and gives you bonus points for seeing the funny side. I felt a bit foolish about overusing my 'Nincompoop' trick but shrugged the incident off and a second phone-call that night was from another agent, with the offer of a better-paid job nearer home.

I have to confess that, despite my good humour, I sent a letter to the Director, with a copy to the client for whom I started to write the website, pointing out a few facts that, in his haste, he had forgotten to establish before asking me to leave, such as my proven track record in the industry. I also gave a brief summary of the various employment laws he had breached. The result of this missive was explosive, and the agent, now angry rather than apologetic, told me the Director was threatening to sue, on the grounds that I’d undermined the good commercial relationship he’d had with his client. He didn't, of course, and the agent wasn't even able to blacklist me as he threatened. Funnily enough, the new man's supercharged DHTML website never appeared, and the company too vanished within three months. There was, evidently, only one client.

I forgot the whole incident, until several years later. I'd gone to visit a relative in hospital and was discussing his progress with the hospital doctor. In the midst of the conversation, a man came up looking very important and had a brief conversation with the doctor. The face looked oddly familiar. Was my memory playing tricks, or was this the 'New Man' who had been responsible for my abrupt sacking? I tried to look nondescript. He strode off. The doctor apologised.

"I'm so sorry, I just had to have a quick word with the consultant; now where were we?"



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Phil Factor

Author profile: Phil Factor

Phil Factor (real name withheld to protect the guilty), aka Database Mole, has 20 years of experience with database-intensive applications. Despite having once been shouted at by a furious Bill Gates at an exhibition in the early 1980s, he has remained resolutely anonymous throughout his career.

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Subject: A New Man
Posted by: Phil Factor (view profile)
Posted on: Tuesday, March 25, 2008 at 2:37 PM
Message: Anyone who is curious about how a 'New Man' operates should see the film Un Héros très discret (1996) ('A Self Made Hero'), directed by Jacques Audiard.

It is a biography of a fictionalised 'new man' who manages to convince everyone that he fought heroically in the resistance in France during the war. After the war, he becomes a senior army officer and a high-ranking 'Gaullist', purely by bullshit. It is uncannily accurate, and portrays, in some detail, the various techniques that they use.

The film is based on the book, Un héros très discret (1989), by Jean-François Deniau, a French statesman who experienced the effect of such 'New Men' directly, as a member of the post-war French government. His portrayal of such a person is obviously based on first-hand experience.

Jean-François Deniau also wrote the foreword to the Treaty of Rome, and was responsible for the accession negotiations to the EEC of Great Britain, the Republic of Ireland, Denmark and Norway. He was a brilliant novelist.

Subject: Lessons from history
Posted by: Richard Morris (not signed in)
Posted on: Wednesday, March 26, 2008 at 4:07 AM
Message: How true this story is & if readers should need proof that the 'new man' can rise to great heights in their career they need to look no further than my biography of the Edwardian English psychic investigator Harry Price (Harry Price - The Psychic Detective)

During his life-time (1881-1948) Price managed to fool some of the most distinguished minds of his day including the scientist Sir William Barrett and Sir Arthur Conan Doyle into believing he knew what he wrote and talked about.

Price was no scientist but a paper-bag salesman who reinvented himself as a scientific expert, a man of private means and an experienced psychical investigator by self-publicising his experience.

He sought out Martians, investigated the claims of a talking Mongoose and attempted to turn a goat into a man.

He also acheived worldwide fame for his investigation into the 'hauntings' at Borley Rectory in Essex.

His extraordinary life had connections to Adolf Hitler and the Piltdown Man hoaxer Charles Dawson.

Alas, his invesigations were all make believe but plenty of people still revere him as 'the father of modern ghosthunting.'





Subject: My "New Man" experience
Posted by: garbomom (not signed in)
Posted on: Wednesday, April 02, 2008 at 7:55 AM
Message: Several years ago, we were converting from one platform to another and I had to learn a whole new technology asap plus train two other people on what I learned. Since I also had other duties, my company hired a consultant whose name I will always remember but won't repeat here. Nor will I repeat our nickname for him. He came in, claiming to know the ins and outs of software X, but did he? No. What he did do was determine I was the person who would be most likely to see through his disguise, so he began a program of sabotage, inuendo and trotting to the boss at every turn with lies about how "the little girl" my company depended on was too inexperienced to fill his big consultanty shoes. Plus I was the wrong sex. I tried to work around him, without my own trotting to the boss but one particular day, when I found he had deleted a report I was working on "by mistake" (fortunately I got into the habit of saving my work in another place), I had no choice but to go to my boss. We had a very nice conversation, and at the end of the day, Mr. New Man was gone.

Two weeks later, my boss gets a brochure in the mail for a new consultant business. It was New Man, who had copied graphics from our company newsletter, and repackaged it making it look like it was his original content. He even had the audacity to have a fake recommendation from our company as to his "excellent and innovative" solution to our problem. My boss showed me the brochure first, then he whipped it off to our attorney and the rest is history.

Thanks for bringing this up - now I have a better name for the guy instead of something that rhymes with glass....

Subject: The New Man
Posted by: Anonymous (not signed in)
Posted on: Wednesday, April 02, 2008 at 9:21 AM
Message: My Experience of this was;

I had worked for a manufacturing company as the IT/Database guy for 8 years.

Our company had been created out of a division of another company.

Our side had twice the turnover and at most half the cost of the other company.

Both companies were owned by the same people.
They were the directors of the failing other company.

Then in 2002 they were advised to merge the two companies together for financial reasons i.e. to save their salaries I suspect.

Another programmer was hired and I was a little resentful but got on well with the guy - we became good friends.

Our brief was to unit the disparate IT systems in use by both companies into a smooth running slick sytem. Easy task for us two, we thought.

Then it happened - A consultant was hired! The managing director's nephew! An other person a new Sales director was hired and brought in with them a new factory manager and later a guy who was supposed to make us 'leaner' as a business.

Suffice to say to costs increased, effectiveness went down, all management staff of our successful company were pushed out.

Our consultant 'hijacked' the project from day 1 and then was made up to IT Director.

In various meetings ideas we had proposed became his, blame became ours, and as I was not a yes man, he would only discuss his mini fantasy projects with my collegue when I was not present.
This was due to the fact that I would pick apart these ideas in a sane and methodical way exposing the flaws in his perfection.

Suffice to say - I no longer work for these people.

Subject: New Man experience
Posted by: Anonymous (not signed in)
Posted on: Wednesday, April 02, 2008 at 9:34 AM
Message: "It could have been that my 'nincompoop' questions really had backfired on me, and convinced him that I knew nothing, but I’m pretty sure that he realised I’d tricked him and that I was on to his secret..."

Someone who can reinvent themselves to the degree that they can pull the wool over the eyes of experienced managers also pull the wool over their own eyes. Thus they truly believe whatever nonsense they come out with, and in his heart of hearts, 'nincompoop' believes that you are the incompetent one and he is the unappreciated genius.

That is why it is best to have as little to do with such people as possible, as they surround themselves with a reality distortion field :)

Subject: I want to learn the ways...
Posted by: Anonymous (not signed in)
Posted on: Wednesday, April 02, 2008 at 9:53 AM
Message: I want to learn the secrets of how to be a 'new man' so that I can set myself up in a job outside of IT !!!

Subject: We have all been there
Posted by: Anonymous (not signed in)
Posted on: Wednesday, April 02, 2008 at 10:22 AM
Message: After 20 years I realize that my life has been supported by these 'New Men'. I am the guy who has cleaned up after them in the wake of their complete trashing of systems. I am thankful because most IT managers do not want gray haired older worker's on their staff, "we don't get along" is what I am told. If I live to be a 100 I will probably still be employed, thanks to all the 'New Men' who don't read and do not really stay abreast of anything. Thank you 'New Men', you have at least 1 fan.

Subject: It happened to me too
Posted by: Nataliya (not signed in)
Posted on: Wednesday, April 02, 2008 at 11:45 AM
Message: I was hired by one of the medical company as a database designer to redesing their old database system and I was looking forward to my first day with great aspiration...but what happned next day was a total surprise: they put me down to a data entry and running their re-indexing for an hour or so. When I insisted that I want to re-design that old system I was fired, the agent came into the office to take me out as I may cause some problems when they announced it. It was my first week, and I had no clue why they fire me, the only explanation I got, is that I was not qualified. The manager who put me to a data entry simply did not have the intention to re-design the old system, everybody was accepting the old system as something giving them value at work...see, don't touch the system, we are re-indexing it! I could have done the re-design in two weeks and they will be left with nothing to do, therefore I became a threat. The guy who hired me simply did not know about that! Was he the NEW MAN? The IT team was just taking advantage of the situation. I got another job later on, but I still have a bitter feeling about what happened.

Subject: I hate those guys...
Posted by: Anonymous (not signed in)
Posted on: Wednesday, April 02, 2008 at 11:58 AM
Message: In my 14 years in IT, I've seen the "New Man" you're talking about several times. But just as bad are the guys that throw around acronyms and terminology without the knowledge and background to back them up. They sometimes have the education credentials, just not the mentality. I've always been convinced it takes a special sort of person to be good at IT; someone who thinks very logically and possesses problem solving skills to be specific. Unfortunately, there really aren't a lot of us around. Oh, most men and women think they have what it takes, but they just fool themselves. Anyway, I've always been quite disappointed by the numbers of people in IT who, in my humble opinion, really don't belong. These are the folks that give IT departments bad reps at times because they simply don't have what it takes. They're not necessarily "New Men" but they do manage to fool management and even themselves a lot of the time. I've worked with and met hundreds of IT people over the years and I can probably count on two hands, maybe three, the ones that impressed me in a good way.

As for "New Men", probably the most blatant New Man I know is a retired enlisted man from the US Army. He was somewhat knowledgeable about electronics because he was also an amateur radio operator. However, he wanted people to believe that he actually knew more than he did so he was constantly throwing around acronyms to make people think he was smart. Sure enough, he fooled hundreds of people, even my boss at the time who was actually one of the few people I've known whom I consider worthy. Anyway, this pretender, this New Man, came to work at my company. Now, I didn't KNOW the guy but I knew of him. I had been listening to his nonsense on amateur radio for several years and I knew he was full of bull. When he came to work, he was put under my tutelage and even I was surprised at just how little he really knew; he was a novice! But he could talk the talk even if he couldn't walk the walk. So I was stuck with him. To this day, and this all took place several years ago, I'm still amazed at how long he lasted and how long he pulled the wool over everyone's eyes. He was a master brown-noser and he had no qualms about sucking up to the owner of the company or the CEO or whomever he could get close to. It was amazing to watch because I could tell just by observing from afar that they couldn't care less about this guy but that didn't stop them from accepting his BS and even praising the guy in company meetings at times. That guy screwed up so much stuff during his five or six year tenure that I know for a fact they are still fixing stuff over at that company that he did wrong. Heck, he’d probably still be there if it wasn’t for me getting promoted to IT Manager. Even after I let him go, he ended up at a sister company and stayed there for several more years before he eventually reinvented himself as a nurse and got out of IT. He did go to nursing school by the way.

Have you noticed the common traits among New Men? Traits such as dishonesty, willingness to take credit for other’s work (had that happen to me before), if they can’t do it it’s because it can’t be done, more than their share of boldness, etc, etc, etc. Funny story about the guy I describe above (by the way, he actually was a likeable fellow away from work); after he came to work for the company, I learned that during his very first week on the job, he told several local computer vendors that he was the new IT manager for our company! How bold is that?! He was nothing more than a PC technician and a lousy one at that. I could go on and on about this topic but I’ll stop there.

Regards!

Subject: Too funny!
Posted by: A "New Man" (not signed in)
Posted on: Wednesday, April 02, 2008 at 1:00 PM
Message: With everyone describing their own encounters with a "New Man", I can't help but reflect that we all work in a field where being a "New Man" is almost a mandatory requirement. Just read the want-ads where companies continually demand six or more years experiance with technology that has only been on the market for less than two. I have known many "New Men" and have been one on a number of occasions. The IT field is so broad and diverse yet often, just because we work in "IT", are asked to be experts in areas we are not experienced. The real distiction is in whether the "New Man" can still be effective or not when challenged with something outside their realm of experience. The key is in knowing how to quickly find the real answers instead of bluffing your way through them (which we all have had to do on occassion).

Being primarily a software person, I still laugh at an incident where I was once accused of being condescending to a supervisor because of my lack of networking hardware experience. I was asked what I meant by the term "external router" and launched into an explanation of how routers work when what was wanted was why I called it "external". (The answer is that it was just a term in a book I was recently reading for any router that sits outside of a server, capable of "internal" routing via multiple NICs.)

Lighten-Up! We have all been "New-Men" at one time or another!

Subject: Unless consulting
Posted by: Learn as you work (not signed in)
Posted on: Wednesday, April 02, 2008 at 3:54 PM
Message: My favorite example for the success of the supposed "New Man" in all of us is a short film called "The Bell" [which is within the Tarkovsky movie titled Andrei Rublev (USSR 1966)]. If you haven't seen this it is a must see. The story outlines a boy who pretends to know his dead fathers' secret of making a Bell to provide needed work for his townsmen in a situation which turns life or death for everyone involved.

Other than that, with sympathy for the previous post, as a developer and DBA for many years I've been continuously learning and encourage the "learn as you work" mentality for our team.

What keeps me continually frustrated are consultants who claim they have the specific experience you are looking for, and then overcharge to learn on the job.

When I look for a consultant, it is for a specific purpose and lying about knowledge in this case is completely unacceptable and said person will be released and a complaint will follow.

Subject: A New Man in Us
Posted by: Nataliya (not signed in)
Posted on: Thursday, April 03, 2008 at 4:04 PM
Message: Andrei Rublev is not about the boy who built a bell for the townmen, it's about the Russian Soul, which was depicted by many characters, the boy included. I was more touched by a man who tolls the Bell (who was brutally killed), the one who dared to awake people. The film is trying to tell in its artistic way about the Soviet times, when there was no free word to be spoken or you will be killed, like the Bell Man. Therefore when the film was in theatres people went there to take a fresh breath of truth told in the form of a story seen by through the eyes of Andrei Rublev, the artist who drew icons in the Russian Temples. Those who want to know the Russian Soul and the Power of Creativity in it must see this film. I was a little girl at that time, but the impact still stays in me all my life. Tarkovsky at that time did a great job for the Soviet people.
As to the New Man in all of us, I disagree with that. You have to have the odesity to pretend! Not everyone has it. I don't! But same time I agree with what was said about the requirements for IT people, which sometimes are really rediculous. The recruiters try to fill in the skills of all IT fields into one person. Oracle 11g and 10 years experience in it!!! or I am sure you may see an ad like this: Required Visual Studio 2008 - 2 or 3 years experience!!! That's what makes me always laugh. At first the company fired two or three IT people, then they try to hire the only one with all of their skills. They force us, IT people, into pretending sometimes (different from being a New Man), but I would not call us New Men in this case, because we do know what we are doing, and sometimes it needs just one week to catch up with the situation. The New Man will never catch up, he is FINE FOR EVER!

Subject: Boriska the bell-caster in Andrei Rublev.
Posted by: Phil Factor (view profile)
Posted on: Friday, April 04, 2008 at 1:14 PM
Message: The New Men are psychotic. This is what I meant by 'Freed from the normal moral restraints that generally guide our lives' in the story. This is very apparent in all the 'New Men I've met. This is why I find them creepy. They cause all sorts of distress and turmoil in their wake but they haven't the empathy to realise what they have done, neither do they care. You may admire them, but you must remember the hurt they cause to others.

Boriska in Andrei Rublev is quite different. As I understood it, God has compassion on Boriska because Boriska prays for redemption, so God creates the miracle of the perfect bell out of the chaos.

The pivotal scene in the film is where Boriska, hysterical, exhausted, and full of remorse, confesses to Andrei that his father had not passed on his secret after all and, in fact, the son had proceeded on faith, feeling and madness alone.

Rublev takes Boriska to Trinity monastery because Boriska, by his remorse and confession, and because he has been redeemed by a miracle, has achieved a sort of sanctity.

The 'New Man' behaves quite differently. For Boriska it all ends happily. The New Man, however, just ploughs on, causing havoc in his wake.

Subject: I am surprised you remember the name of the Bell Boy!
Posted by: Nataliya (not signed in)
Posted on: Friday, April 04, 2008 at 2:20 PM
Message: It is to my great surprise that a foreigner remembers the name of the Bell Boy! To me this confirms the fact of the great impact this film left in the minds of many people! I myself had forgotten his name, but I still remember his face and tears on his cheeks when he had found the clay for the Bell's form. He showed us his difficult way of finding himself as a person, his quest in answering the question "Why he was here" and what brought sense to his life. And everyone of us can still relate to that.
But do you remember the scene when they cut the eyes of the artists? The horrible death of the Bell Man? The naivity and cleanness of the white Russian dresses and shirts? The film was not about the Bell Boy, and by the way, it was not short!
and yes, you can't even compare the Bell Boy with the New Man. Incomparable! and thank You for remembering!
Natasha

Subject: Definition of "Expert"
Posted by: James (view profile)
Posted on: Sunday, April 06, 2008 at 10:22 AM
Message: This is in response to the post from 'The "New Man"' above. Bear with me for one anecdote and a saying I learned when I just starting out in IT.

I once worked at a company as a senior systems analyst and developer, that was my title, but pretty much "all hats" were worn. I handled a large hosted application system and there was this one networking guy who, no matter what the CEO or CIO asked about technology-wise, he knew it and was put in charge of course. I and another senior engineer had to clean up his messes more than once and yet he was never fired for true incompetence or at least overstepping his abilities.

Anecdote over, here's the old saying I learned from a 30-year veteran of the industry, paraphrasing slightly:

"An expert is just the person who knows the most about a subject area out of his direct peers."

In other words, if you are the only guy who knows SQL Server at your company, guess what, you're the expert. No pressure though, right? (I'm speaking from experience)

Subject: Don't Dislocate Your Shoulder
Posted by: Lee (view profile)
Posted on: Wednesday, April 30, 2008 at 2:17 PM
Message:  “…just as bad are the guys that throw around acronyms and terminology without the knowledge and background to back them up. They sometimes have the education credentials, just not the mentality. I've always been convinced it takes a special sort of person to be good at IT; someone who thinks very logically and possesses problem solving skills to be specific.”

Are we done patting ourselves on the back yet?

 Unfortunately, there really aren't a lot of us around. Oh, most men and women think they have what it takes, but they just fool themselves.

I guess not.

 Anyway, I've always been quite disappointed by the numbers of people in IT who, in my humble opinion, really don't belong.

It’s nice to know humble opinions exist.

Everybody is an incompetent, only in different skill areas and at different levels. I happen to be a trombone player. A good one? Well, that’s the question, isn’t it? Avid, for sure. I’ve certainly been working at it long enough, about forty years. I’m probably good enough to be an asset to most amateur groups and to gig around town when a local orchestra is putting on the Mozart Requiem. But “good” is relative. I might not last more than a week in the New York Philharmonic or the London Symphony Orchestra; at that level, the boundaries of competence are much more narrowly delineated. A DBA who works for Oracle or Microsoft is probably going to function at a higher level than someone whose only experience is in a small company, where he is the only one who knows how to spell “kumpyooter.”

I read an article not too long ago about the nature of incompetence. They’ve studied this. Seems that most incompetents don’t know they’re incompetent. They devised a series of tests and, along with the answers to the questions, asked the testers where they thought their test scores would wind up. Those scoring in the bottom quartile almost invariably had an inflated sense of where they stood, knowledge-wise: almost no one scoring there thought that’s where they would be. Even more ironically, a large portion of those in the top quartile -- i.e., the most competent test-takers -- believed they were less competent that in fact they were.

It comes down to this: you don’t know what you don’t know. It takes a rare sort of person to willfully sell himself as something he is not, and I think this is the sort of person Phil intends to write about -- not the bazillions of folks who try very hard each day and don’t have a perspective on their own relative abilities.

 

















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