January 2010 - Posts

• Survey design: just try to write clearly

  Posted Monday, January 11, 2010 11:45 AM | 6 Comments
  
  

  Most surveys suck. Think about how many you've seen and just sighed, or clicked away from in frustration, or struggled to understand. They suck. Partly, this is because survey design is hard - requiring sound statistical and research methodological experience, Read More by Roger Hart | 6 Comments | Comment on this post Filed Under: Technical communications

• On the etiquette of flashing: support sites and Flash interfaces don't mix

  Posted Monday, January 04, 2010 12:25 PM | 5 Comments
  
  

  The discipline of theodicy is a branch of theology and philosophy. It attempts to reconcile various belief systems with the existence of evil. By way of a simple - if fatuous - example, it addresses questions like why a god might allow bad things to happen Read More by Roger Hart | 5 Comments | Comment on this post Filed Under: user assistance, angry ranting