Phil Factor's Phrenetic Phoughts

Simple-Talk columnist
The wilder shores of Transact SQL

The Interview with the Psychometric Test

Published Wednesday, July 25, 2007 11:53 AM

I knew there would be trouble the moment she walked in the room. Like many IT people, I have an instinctive aversion to HR people. She looked briskly at me and waddled importantly to the desk.

 

I'd come for an interview with a firm in Cambridge running an IT consultancy from an office quite near where Red Gate now is based. They said in the advert that they wanted a Database expert with Oracle, Sybase and SQL Server experience. I'd mistakenly thought I'd talk about consultancy, and IT issues, eye-to-eye with a like-minded technologist. Instead I faced this creature.

 

After some anodyne pleasantries, she came to the point

 

"Right. First, I'd like you to complete this test. You will have three-quarters of an hour".

 

She banged the form in front of me. I glanced at it.

 

'This is an NFER test for schools, designed to assess the academic skills of fourteen year olds." I said.

 

She tut-tutted. "This is a standard test that we give to all candidates for jobs here. We are familiar with the results and so it is invaluable in our candidate-selection process."

 

"Impossible. This is a test standardised on a school population, and designed to be administered in a certain way by a trained teacher. It is to try to predict academic progress up to 16, and it was never much good at that. It will tell you absolutely nothing about how effective someone will be in the workplace"

 

She gave me her best 'we've got a right smartarse here' look. There was a strained silence.

 

"Another problem is that I know all the answers, since I had to administer and mark the wretched thing in the past, when I was a teacher. You have additional problems in the ethics of giving someone a psychometric test without prior notice or proper consent.  It is actually not permitted in the NHS".

 

There was a pause as she tried to come to grips with this. "I don't agree," she finally said, "All our candidates are happy to take the test and we find the results very useful."

 

When I worked so hard to get my Masters, I thought to myself that it would be a generally recognised badge of educational achievement. How times change. I wondered if I could show her how silly this was. "OK", I said. 'I'll take the test". She looked intensely relieved, set her stopwatch and left the room.

 

I looked down at the once-familiar test. I never thought I'd see it ever again. Within fifteen minutes, I'd filled it all in, with perfect answers since I'd done so many markings of the wretched test. I was gazing out of the window, and meditating on the comedy of human frailty when she minced in after three-quarters of an hour to pick up the completed test.

 

I then was taken to another room where a manager started to interview me. I became increasingly disappointed. He gave the impression that the entire business was run by the rule book and the consultants were mere cannon fodder in a consultant army. This was no place of contentment for a free-thinking technologist. The HR lady brought the test results into the room, glancing at me with a new-found respect. The manager did a double-take, and  a subsequent u-turn from his arrogant demeanour, to become repulsively ingratiating. I had, of course, a perfect score. One doesn't forget the correct answers after all that marking.

 

And soon it came…

 

"… and why, in particular, would you like to join our company ?" Wide smile.

 

This is it. "Because of my experiences this morning, I'm afraid that I don't".

 

I rose to leave, shook him by the hand and was soon, flooded with relief, in the fresh air once more.

 

"Did you have a good interview?" asked my wife brightly as I returned home.

Comments

 

Anon said:

Good to see you managed to get a mention of Red Gate in, that's the important thing.
July 27, 2007 8:28 AM
 

Phil Factor said:

Why not just pop along to MSDN or Technet and flame them for mentioning Microsoft, and Microsoft products?
July 27, 2007 4:45 PM
 

Adam Machanic said:

I had a similar experience a few years ago with a financial services firm.  The interview process actually got pretty far along--a few phone interviews and an in-person interview.  I was supposed to have a second in-person interview with even more people, but all of a sudden the HR person revealed that before that interview they wanted a psychological test.  They pointed me to a free Web site offering the test, but they didn't want the results produced by the Web site -- rather, I was to fill in all of the answers (questions like, "If you were at a party alone, would you A) Approach a stranger and strike up a conversation, B) Try to find someone you know, C) Stand in a corner, D) Leave"), then copy and paste from the Web site and send them all in to the HR person.

I argued that this was a violation of my privacy and I would do no such thing.  I was told that this was "standard" and that "lots of companies" used these tests.  I bid the company farewell and have never again heard of anyone anyone being asked to take such an exam... Standard, indeed.
July 29, 2007 4:58 PM
 

jenniebee said:

Good deal turning your back on that company.  Aside from the ethics, the rigidity, the disregard for the law, and the general ickyness of that HR flack and manager, I wouldn't want to work for any company that is eager to get hold of anyone who performs intellectually at the level of an above-average teenager.
July 30, 2007 10:27 AM
 

Bruce Robertson said:

At least you didn't get accused of cheating as I was once. I was first to get all the answers correct on an aptitude and psycho tests (can one really get 100% in a true psycho test? Not possible according to my Reasearch Psycologist mates) run by a company. I didn't get the job but it turned out that the manager I was to work for would not hire anyone he felt was smarter than he.
The tests were fun but so easily manipulated. Besides when companies interview you and show such a lack of originality in using these tests and the boring standard questions it is a sign that either there is no space for innovation or you are about to enter a boring company.
It is really interesting to ask the interviewers "Why should I join you company?". It can stump them and the expressions are great.
August 8, 2007 4:28 PM
 

Shiraz said:

About ten years ago I had to do one of these tests as the final part of the interview for a small company. Fresh out of university and eager to get a job I had no problem doing it, specially as this was the time when a lot of these tests apeared on the internet and just about all the students worked out the right answers to get a perfect score. Anyway I was brillient at all categories but still did not get the job, apparently I was overqualified. It couldnt have been my qualification (why would I get the interview).
August 9, 2007 5:33 AM
 

Terrance said:

Tesco use such a test as the actual job application form.  No CV required.  My 16 year old was rejected, without interview, inspite of gaining excellent GCSE grades and being an active extracurricular member of his school.  The test is purely personality and not academic in the least.  I 'phoned HR for an explanation and was told that the results did not meet Tesco's required criteria  (and also that I was an over emotional parent!!).  I again asked for feedback but was just repeatedly told that the criteria required was not reached.  There was no way that HR were going to tell me what that criteria is.  For heavens sake, what personality traits does one need to stack shelves?  This is very cruel on a 16 year old who has worked so hard.
August 31, 2007 11:12 AM
 

Phil Factor said:

I'm very concerned indeed by the use of 'psychological' tests for job applications. Psychological tests are administered by a psychologist and represent a 'formal interview', as part of an assessment process that takes in all manner of other factors. They have to be interpreted, within context,  as part of that interview, by an expert who understands the limitations of this sort of test. Outside the prattle of tabloid and 'glossy' journalism there is no universal truths behind the sort of response one makes to a question like 'If you were an animal, which animal would you be?', and in the stress of a job interview, the idea is contemptible and can be safely dismissed as sheer superstition.

Do not just believe me. Ask any qualified and experienced Educational Psychologist, especially off the record, and they will tell you the same. Personality testing by questionnaire is completely bogus. It has no more basis in good science than the Phlogiston Theory. The real assessment of personality and thinking is an extremely complex and erro-prone process that requires a great deal of judgement and experience

Any commercial organisation that uses 'personality tests' as a means of candidate selection should be 'outed' and mercilessly pilloried. They are behaving in the same logical manner as if they were using holy relics to assess whether the candidates were possessed by evil spirits. (it occasionally used to happen in the middle ages)

Grrrr.
September 1, 2007 3:01 AM
 

Phil said:

re:Terrance & Tesco.
I worked at Tesco for a while, but i only got hired because i did some work experience there while i was in high school, so they knew i could do the work...  I failed their "test" miserably.  If i remember...it was 20 questions and you needed to get 16 or better "correct".
The trick apparently is to pick the answer that can give the best service to the customer.
September 20, 2007 3:33 PM
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