Phil Factor's Phrenetic Phoughts

Simple-Talk columnist
The wilder shores of Transact SQL

The Joy Of IT Meetings

Published Thursday, August 03, 2006 9:40 AM

As the average concentration span of the adult human is less than forty minutes, I have always puzzled over the reason why meetings last any longer than this, particularly in IT where the concentration span strains to reach these giddy lengths.

You will be astonished to know that there is actually a correct way to conduct business meetings, as you have probably never been told about it, and never experienced a properly conducted meeting. I will therefore explain.

When the Second World War was imminent, Britain was totally unprepared, being in one of its occasional utopian dream states we now recognise as Blairism. Fortunately, the government of the time was out of tune with this zeitgeist of torpor and urgently put in place the means of developing technological breakthroughs to aid the forthcoming war effort. A number of scientific projects were initiated by a group of scientists grabbed from the universities, nicknamed the ‘Boffins’, and given government positions to develop the means to win the war. Radar, Code-Breaking, and aero-engine technology were the most visible achievements of the ‘Boffins’. Operational Research was, however, the one that had the most immediate effect, and which the Americans wanted as much as Radar and the Jet Engine. The science spawned ’time and motion’, the modern science of Project management, and a huge methodology of coordinating enterprises, whether commercial or military. Its effect was more far-reaching even than the Jet Engine.

The conduct of meetings was an early success of Operational Research. The boffins noted that, within less than an hour in a meeting, managers or army officers entered a semi-hypnotic state almost the same as REM sleep, but still enabling them to pour out waffle like ‘we are addressing your issues and concerns’. They noted that the productive work of a meeting was inversely proportional to the length of time taken by the meeting past this magic time period. After a great deal of research, they came up with the following rules, taken from existing best-practice... 

  • No meeting should ever take more than an hour, and its length must be determined and published beforehand
  • Nobody should be allowed to speak for more than three minutes at a time.
  • The meeting should have an itemised agenda
  • All documents to be discussed or produced should be ‘discovered’ (i.e. shown or copied to all attendees) in good time before the meeting
  • No decision can be reached by the meeting on any item that is not in the agenda.
  • The meeting must have a predetermined quorum A meeting must always have a Chairman (man in the sense of human, girls)
  • The Chairman is responsible for the good conduct of the meeting
  • For the course of the meeting the Chairman represents the organisation and has the authority and respect of that organisation.
  • All actions and decisions of meetings must be minuted, and previous minutes must be explicitly approved.

These simple rules expedited the decision-making process in British industry and the Services at the time to such an extent that, by way of example, we had more serviceable fighter planes after the Battle of Britain than before, and were able to achieve the evacuation of Dunkirk, the scale of which was previously unimaginable.

If a thought cannot be expressed in three minutes, it has not been properly formulated, and human groups have the uncanny ability to find solutions within seconds before or after the end of a meeting, whatever its length.

Now cast your minds back and try to think of a meeting in any IT department anywhere that conforms to any of these rules. They are generally pandemonium, lasting several hours whilst all the ‘Alpha Males’ wrestle for control of the WhiteBoard or witter in a stream-of-consciousness way about anything that drifts lazily into their brains. After forty minutes of this, we still seem to be awake, but in fact we have as much power of original thought as a Zombie. After a couple of hours we lose the will to live. The reason that this is ever allowed to happen is because this sort of meeting puts power in the hands of people ready to exploit this foolish way of working.

I have been accused of being and old and cynical man, but I can assure you I used to be young and cynical. It was whilst still in this blessed state that I had the good fortune to be tutored by an expert on the best ways of influencing an organisation.

I had almost accidentally ended up as a district councillor, when I met my tutor. It was an efficient and well-run organisation. This puzzled me greatly as the councillors were like an animation of a Hogarth cartoon, self-serving, idle and venal. They never ‘read their papers’ and only became animated when sensing a new trough into which they could put their metaphorical snouts. They would have struggled running a pair of tights let alone a tier of government.

I went to the Chief Executive officer of the council and asked him why he allowed council Meetings to go on so long. After a great deal of prevarication, he realised that the game was up and explained the technique, which I have found extremely valuable in getting my way in any organisation.

Imagine you have a public-sector IT project going over-budget that needs more funds to complete. Fortunately most people do not really understand the magnitude of difference between £100 and £1000; in adding a ‘nought’ to a figure. Meetings therefore started in the morning with a good long agenda that has to be finished in the morning. The meeting starts with a series of trivial decisions on whether the council should purchase a new lawn-mower, or a few wheelie-bins. Councillors can understand such things, and are full of blood-sugar from their hearty breakfast. They want to cut a dash in front of the reporters from the local paper. You give them their head, caring little for their decision. The morning drags on and you introduce decisions on more expensive and abstract items. They lapse into oxygen debt. There is a glorious time as lunchtime approaches when the meeting has reached that joyous deep-hypnosis, and their souls yearn only for lunch. It is then that you slip in the request for an extra £1,000,000 for your recalcitrant IT project. The money will be voted through with a minimum of fuss, in favour of completing the agenda and getting out to lunch. The news reporters will already be in the pub.

So simple, and it really works

Comments

 

Patrick Index said:

One of the best rules that I ever heard of for holding meetings was Mike Bloomberg's insistence that all meetings had to be held in special meeting rooms where there were no seats i.e. they had to be conducted standing up!  I don't think his company did too badly either.

Paddy
August 3, 2006 9:19 AM
 

Phil Factor said:

I would very much like to agree that this is a good practice; in fact the idea of it  pitched me into a reverie in which I imagined, with some relish, all of the methods of making them suffer. However, the best approach is to provide every hospitality and courtesy during the meeting, and to frogmarch them protesting out of the room the moment the meeting's sheduled end arrives, even if you have to prise away the fingers of the winning alpha-male from the whiteboard. One occasionally has to be cruel to be kind.
August 6, 2006 4:21 PM
 

Andrew Clarke said:

One feels sorry for goldfish with their alleged 5 second concentration span and memory. Not only would meetings be difficult to follow for them, but, as soon as they get possession of the whiteboard they'd have forgotten what they were going to tell the meeting. Actually, I've seen this happen during a project review meeting with developers, but goldfish must be martyrs to the problem.

At least Goldfish management meetings would be very quick.

I wonder if the Bloomberg solution mentioned by Paddy would help them at all.
August 7, 2006 11:31 AM
 

Phil Factor said:

The book which best describes the historical background to the development of 'Operational Research' is called 'The Rise of the Boffins' by Ronald W Clark (Phoenix Press 1962). The book was written before the extent of the code-breaking at Bletchley Park had been revealed, but  the book is still the best overview of all the activities of the 'Boffins' in the war.
August 29, 2006 3:34 AM
 

Jim Parker said:

Nice article despite the strange view of Britain's political situation pre-war or the sad worry about being politically correct about the use of the word "chairman", still us boys have to be careful.
On the rules, they are spot on, can't be faulted BUT how do we ensure they are implemented? We have to attend meetings called by more senior managers, we can't start every meeting with a discussion about the form of the meeting nor can we limit discussion or the time being spent on issues without appearing to be impatient, negative or a plain pain in the ***.
We can insist on an agenda and on seeing documents prior to attendance and you, I mean you not me,  could volunteer to take notes and write the minutes! Would you make that sacrifice?
Keep on about this, I intend doing so, I've circulated the article to friends already but remember your own meetings have to set the example and you do have to make a nuisance of yourself at the Chairthings Board meetings.

Regards
September 14, 2006 3:31 AM
 

Phil Factor said:

Jim, Thanks for the comments.
In answer to your question on implementing these rules, Every large company has its rules and regulations and it is always worth looking through them. It may seem a bizarre way of spending a weekend but you will always find ammunition in there that can be used. Look particularly at the financial rules. I once joined a company that had corporate rules that actually stated that any decision, reached by a meeting that breached the guidelines above, was null and void. With this little nugget, I became the management version of Conan The Destroyer.
As this is an IT blog rather than a political blog, I must apologise for my political 'Dig' at the start of the Blog entry, but I was trying to summarise a period of history described most wonderfully in 'The Rise of the Boffins' (ref above) ; Mr Atlee decrying 'the old anarchic principle of self-defence', Baldwin's justification of defence cuts by saying  'the bomber will always get through'; the references by the GOC Eastern Command to the effect that the 'the anti-war element of the population may be doing all they can to hamper so-called warlike preparations'. The crucial summer-air-exercises of Summer 1934, that proved that London was completely defenceless to air attack even from our own antiquated bombers was criticised by an MP who complained in parliament that it awakened the hyenas in Regents Park Zoo. etc...etc...
September 14, 2006 4:06 AM
 

Tony Davis said:







Phil Factor's recent blog on The Joy of IT
Meetings contains a lot of good advice, but if...
September 19, 2006 7:52 AM
 

Jake Peters said:

I LIKE DIS SITE CUZ IT GIVES LOTS OF INFO AND IT EXPLAINS WELL THINGS.
December 6, 2006 9:05 AM
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